Privacy & Security

Lapy Casa (“we”, “us”) operates a global pet-care marketplace that connects pet owners with verified providers, hosts a Community hub, and maintains a Pet Care Passport for each pet. This Privacy & Security policy explains what information we collect, how we use it, who we share it with, and the choices you have.

By using Lapy Casa you consent to the practices described here. Terms used here have the same meaning as in our Terms & Conditions.

Account information

Name, email address, password (stored as a hash), phone number, city and province, and profile photo when you create or update your account.

Pet Care Passport & pet profiles

Information you add about your pets, such as species, breed, size, age, behaviour and temperament, medical conditions, medications, allergies, vaccination records, vet and emergency contacts, insurance, feeding and routine details, and photos.

Booking & message information

Booking requests, dates, service type, pickup and drop-off details, notes, messages between owners and providers, and reviews.

Provider information

Home details, gallery photos, services and pricing, certifications, background-check status, and payout details (processed by Stripe — see Section 5).

Device & usage information

IP address, browser and device type, and basic analytics about how you use the Platform.

We use your information to:

• Provide, operate, and improve the Platform and its features.
• Match owners with providers and facilitate bookings, messaging, and payments.
• Build and display your Pet Care Passport and provider profile.
• Verify identity and enable trust features such as background-check badges.
• Moderate the Community Page and enforce our rules.
• Communicate with you about your account, bookings, and Platform updates.
• Comply with legal obligations and protect the Platform and its users.

We share information only as needed to operate the Platform and as described here. We do not sell your personal information.

• Between owners and providers: when you book a service, we share the information needed to deliver that service, including relevant Pet Care Passport details you choose to share through the booking flow.
• With service providers: providers such as Stripe (payments) and our hosting and analytics providers, who process information on our behalf under appropriate agreements.
• For safety and legal reasons: where we believe it is necessary to protect the safety of a person or animal, enforce our rules, or comply with the law.

Payments on Lapy Casa are processed by Stripe. We do not store full card numbers. Stripe handles payment data in accordance with its own privacy policy and PCI-DSS requirements. Provider payouts are also delivered through Stripe, and provider payout details are collected and held by Stripe under Stripe’s terms.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Platform is used through basic analytics. You can control cookies through your browser settings; disabling them may affect some features.

We keep your information for as long as your account is active and as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we remove or anonymize your information where practicable, subject to legal retention requirements.

We use reasonable technical and organizational measures to protect your information, such as encrypted data transmission, access controls, and secure infrastructure. No system is perfectly secure, and we cannot guarantee absolute security. We encourage you to protect your account credentials and notify us of any suspected unauthorized access.

You may, subject to applicable law:

• Access and review the personal information we hold about you.
• Correct inaccurate information in your account, pet profiles, or provider profile.
• Request deletion of your account and associated information, subject to legal obligations.
• Withdraw consent for certain processing where consent is the legal basis.

To exercise these rights, use the support options available in your account or contact Lapy Casa.

Lapy Casa operates in Canada and handles personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We are responsible for personal information under our control and have designated practices for its protection.

Lapy Casa is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

We may update this Privacy & Security policy from time to time. The “Last updated” date above reflects the most recent revision. We will notify you of material changes where appropriate, and your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

Questions about this policy or your personal information can be directed to Lapy Casa through the support options available in your account. See our Terms & Conditions for the rules that govern use of the Platform.