Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the Lapy Casa website and mobile application (the “Platform”), operated by Lapy Casa for the global pet-care marketplace. By creating an account, booking a service, listing a service, posting in the Community, or otherwise using the Platform, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not access or use the Platform.

You must be at least 18 years old and legally able to enter into a binding contract to use Lapy Casa. By using the Platform you represent and warrant that you meet these requirements.

Lapy Casa is available to users worldwide. You are responsible for ensuring that your use of the Platform complies with all applicable local, regional, and national laws.

Lapy Casa is a free marketplace. There is no membership fee, no subscription, and no booking commission. It is free to create an account, free to list a provider profile, and free to connect, message, and book through the Platform. Providers set their own prices and keep 100% of their listed price for every booking.

Lapy Casa may offer optional, paid listing promotions (such as Boost, Featured, or Top placement) that increase a provider’s visibility in search results. Paid promotions are optional and do not affect the fees applied to a booking, which remain free. Promotion pricing, tiers, and availability may change as described in Section 15.

You are responsible for maintaining the security of your account and for all activity that occurs under your account. You agree to provide accurate and current information when creating your account and pet profiles.

Lapy Casa may offer verification features, such as government ID verification, phone and email verification, and background-check badges. Verification badges indicate that Lapy Casa has received certain information; they are not a guarantee of a person’s character, conduct, or the safety of any service, and you should always exercise your own judgement.

Owners and providers may connect, message, and request bookings through the Platform. A booking is formed when a provider accepts a request and the owner pays through the Platform. Payment is processed by Stripe, Lapy Casa’s payment provider.

The price shown to an owner is the provider’s listed price. Lapy Casa charges no booking commission and adds no platform fee to a booking. Providers receive their full listed price, paid out through Stripe after a completed booking, as described in Section 3.

Lapy Casa is a marketplace that connects owners and providers. Lapy Casa is not the provider of the pet-care service itself and is not a party to the service arrangement between an owner and a provider, except as the facilitator of payment.

Each provider sets a cancellation policy (flexible, moderate, or strict) shown on their profile and at booking. Cancellation and refund entitlements are governed by the policy in effect at the time of booking and by applicable law.

If a booking is cancelled, any refund is calculated according to the provider’s policy and returned to the original payment method. Lapy Casa may, in its discretion, assist in resolving disputes but is not guaranteeing the outcome of any particular booking.

Providers using Lapy Casa agree to:

• Provide accurate information about themselves, their home, and their services.
• Deliver the services they offer with reasonable skill and care, and in compliance with all applicable laws.
• Keep pet and owner information received through a booking confidential and use it only to deliver the booked service.
• Carry any licences, insurance, or certifications required for the services they offer.
• Not request or accept payment off-platform in a way that circumvents the Platform’s booking and payment features.

The Lapy Casa Community Page is intended for users to interact, share information, participate in discussions, ask questions, share pet-related experiences, and engage with the Lapy Casa community. To keep the Community Page focused on community interaction and to protect the integrity of Lapy Casa’s paid service marketplace, users must follow the rules below.

8.1 Services That May Not Be Advertised Through the Community Page

Only providers with a live, verified Lapy Casa provider profile may advertise eligible pet-care services, and only through the marketplace, profile, and advertising features Lapy Casa designates for that purpose. Users who do not have a live provider profile may not use the Community Page to advertise, promote, solicit, offer, arrange, recruit customers for, or otherwise market pet-care services.

This restriction specifically includes, but is not limited to:

• Boarding, including overnight boarding
• Pet daycare
• House sitting
• Dog walking
• Drop-in pet visits
• Pet grooming
• Pet training
• Pet chef services or in-home pet food preparation
• Pet transportation or pet taxi services
• Any substantially similar pet-care, pet-service, or commercial service

This restriction applies regardless of whether the service is described as paid, unpaid, discounted, promotional, complimentary, or offered in exchange for another service or benefit.

8.2 No Solicitation Through Community Posts

Users without a live provider profile may not use Community Page posts, comments, replies, messages associated with Community content, or other Community Page features to solicit customers or direct users to contact them for the purpose of arranging restricted services.

Examples of prohibited content include:

• “I am available to walk your dog this weekend.”
• “I have openings for overnight boarding.”
• “Contact me if you need a dog sitter.”
• “I offer affordable grooming services.”
• “I can transport your dog to the vet.”
• “Looking for clients for my pet-training business.”
• Posting a phone number, email address, website, social-media account, or other contact information for the purpose of obtaining customers for a restricted service.
• Posting advertisements disguised as general community discussions.
• Asking users to send a private message to arrange a restricted service.

Genuinely recommending a verified Lapy Casa provider you have personally used — without soliciting business for yourself or anyone else — is permitted and encouraged. Users may also participate in legitimate community discussions about pet care, experiences, recommendations, or general topics, provided that the discussion is not being used to solicit or advertise restricted services.

8.3 Advertising by Verified Providers

Users who hold a live provider profile may advertise eligible pet services only through the profile, marketplace, and other features specifically designated by Lapy Casa for providers.

Creating a provider profile is free and does not automatically authorize advertising in every area of the Platform. Unless Lapy Casa expressly permits it, providers may not use the general Community Page to advertise services that are intended to be advertised through a designated provider area. Holding a provider profile does not exempt a user from any other provision of these Terms.

8.4 No Circumvention

Users may not attempt to circumvent these rules by:

• Using indirect or coded language to advertise a service.
• Posting an advertisement and removing the commercial language after users respond.
• Asking users to contact them privately to avoid Community Page restrictions.
• Advertising through another user’s account.
• Creating multiple accounts.
• Representing a commercial advertisement as a personal recommendation.
• Offering a “free” service when the purpose is to obtain customers or promote a business.
• Redirecting users to another website, social-media account, phone number, email address, or messaging service for the purpose of arranging a restricted service.

Attempts to circumvent these rules may be treated as a violation even if the original post does not explicitly state a price.

8.5 Enforcement

Lapy Casa reserves the right to remove any Community Page post, comment, reply, profile information, or other content that violates these rules, is inappropriate for the Community Page, is promotional or commercial in nature, or may negatively affect the Lapy Casa community. Lapy Casa may remove content without prior notice, in its reasonable discretion, and removal of content does not prevent additional enforcement action.

A violation of the Community Page rules may result in one or more of the following:

• Removal of the offending content.
• A warning.
• Temporary restriction from posting or participating in the Community Page.
• Temporary suspension of the user’s account.
• Removal or suspension of the user’s profile.
• Permanent removal of the user’s profile.
• Permanent termination of the user’s Lapy Casa account.
• Cancellation or restriction of any active paid listing promotion.
• Restriction from creating another Lapy Casa account.
• Other actions Lapy Casa reasonably considers necessary to protect the Platform and its users.

If you believe a post violates these rules, please contact Lapy Casa. Lapy Casa may consider the nature and severity of the violation, whether it was repeated, whether the user attempted to circumvent the rules, and whether the conduct created a safety, legal, financial, or reputational risk. Repeated or serious violations — including conduct that is deceptive, abusive, fraudulent, threatening, unsafe, illegal, or otherwise harmful — may result in stronger enforcement up to permanent removal, and Lapy Casa may act immediately without issuing a warning.

8.6 Community Page Does Not Replace the Marketplace

The Community Page is not intended to function as an unrestricted advertising marketplace. Lapy Casa may designate specific areas of the Platform for service providers to advertise their services, and users must use the appropriate area and follow the applicable requirements. Lapy Casa may change, limit, suspend, or discontinue Community Page or advertising features at any time, subject to applicable law and any contractual obligations.

8.7 User Responsibility & Lapy Casa’s Right to Enforce

Each user is responsible for understanding and following these Community Page rules. By using the Community Page, you acknowledge that Lapy Casa may moderate content and enforce these rules to maintain a safe, organized, and useful community. Lapy Casa reserves the right to interpret and enforce these rules in a manner that protects the Platform, its users, pets, service providers, and the overall Lapy Casa community, and may update these rules as the Platform develops. By accessing or using the Community Page, you agree to comply with these rules and acknowledge that violations may result in removal of content, suspension, or permanent removal of your profile or account.

After a completed booking, both owners and providers may leave a review. Only reviews tied to a verified booking are displayed as verified. You agree not to manipulate reviews, post fraudulent or misleading reviews, or offer or accept compensation in exchange for a review.

Lapy Casa may remove reviews that violate these Terms or applicable law, or that are otherwise inappropriate.

You agree not to use the Platform to:

• Violate any applicable law or the rights of any person or animal.
• Harass, threaten, or deceive other users.
• Post content that is unlawful, harmful, hateful, or infringes another’s rights.
• Circumvent the Platform’s booking, payment, or Community rules.
• Attempt to gain unauthorized access to the Platform or its systems.
• Use another user’s account or misrepresent your identity.

Lapy Casa may investigate and take action regarding conduct that violates these Terms, including warnings, content removal, restrictions, suspensions, or permanent termination of accounts. Lapy Casa may act without notice where it considers conduct serious or harmful.

The Lapy Casa name, logo, and Platform content are owned by Lapy Casa or its licensors and protected by intellectual property laws. You retain ownership of content you post (such as pet photos and reviews) and grant Lapy Casa a licence to host, display, and use that content to operate and improve the Platform.

To the fullest extent permitted by law, Lapy Casa is not liable for any indirect, incidental, or consequential damages arising from your use of the Platform, or from any booking, interaction, or service arranged through it. Lapy Casa provides the Platform on an “as is” and “as available” basis.

Because Lapy Casa connects independent owners and providers, the provision of any pet-care service is the responsibility of the provider. You engage a provider at your own risk and are encouraged to use verification features and reviews.

These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Platform shall be resolved in the courts of Ontario, Canada, except as otherwise required by applicable law. You are responsible for complying with the laws of your jurisdiction.

If a provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect (severability).

Lapy Casa may update these Terms from time to time as the Platform develops or as legal requirements change. The “Last updated” date above reflects the most recent revision. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be directed to Lapy Casa through the support options available in your account. See our Privacy & Security page for how we handle your information.